Shipping and payment

📮 Expected Arrival time

  • In-stock items - Ship out in 3 working days after confirming payment
  • General order - Hong Kong & Macau: About 2~3 weeks , Other Asia countries: About 3~4 weeks, Other countries: About 4 weeks
  • Preorder - Please refer to the product information for the estimated delivery date

🔆If your order contains goods with different arrival period, we will send them out together when all items are ready

 

🚛 Shipping method

Local delivery

    • SF Express (shipping fee to be paid by customer)

Please refer to the following website for SF Express store locations

https://htm.sf-express.com/hk/tc 

    • Surface mail**
    • EC Get (Pick up at Post Office / iPostal Station)
    • Pick up at Whampoa MTR Station, please make an appointment at least one day in advance

**Surface mail is only limited to small items and goods that are not easily damaged, and there is no tracking function. Please note that we will not provide mailing photos before shipping. Customers are responsible for the risk of loss / damage during delivery

International shipping
    • By Japan Post or Hong Kong Post
    • Shipping fee will be charged separately when the goods are ready, according to the size and weight of the package. Welcome to contact us for a shipping estimation

 

💡Shipping Issues

We want to make sure you receive your package safely. Please DOUBLE CHECK your shipping information.

Lost or Stolen Packages 

We are not responsible for packages that are delivered to a wrong address due to an incorrect or incomplete shipping address provided by customer. If the package is returned back to us, and the customer would like the package to be re-shipped, the customer will be responsible for re-shipping fee.

Refused Package

No Refund.

If the customer package cannot be delivered, is unclaimed, or is refused, the customer is responsible for re-shipping fee. 

 

📦About Pick up at Whampoa MTR Station

  • Location: Whampoa MTR Station (Exit CD, you may stay inside the gate)
  • Weekdays 6~8pm, Saturdays or holidays 10am~12 noon

Schedule: usually 3~4 days in a week

After the goods arrive in Hong Kong, we will contact you to arrange pick-up

💡Please make an appointment at least one day in advance

 

💳Payment method

  • Credit card
  • Payme (local payment)
  • FPS (local payment)
  • Bank transfer (local payment)
  • Paypal (+5% handling fee, orders need to be placed through channels other than the website, please contact us for inquiries )
  • Taiwan Post Office Bank (orders need to be placed through channels other than the website, please contact us for inquiries )

💡If the customer chooses a payment channel that is not directly completed by the website, please provide a screenshot / deposit slip after payment, otherwise your order will not be processed